Shipping Policy
At Koi CBD, we are committed to delivering your products quickly, safely, and efficiently. Our shipping policy outlines the various options available to you and what you can expect when placing an order with us.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been processed and shipped, you will receive an email notification with your tracking information.
Domestic Shipping
We offer standard and expedited shipping options across the United States. Shipping rates are calculated at checkout based on your location and the weight of the products. Estimated delivery times:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 1-3 business days
Please note that these delivery times are estimates and may vary due to carrier delays or high order volumes.
International Shipping
We proudly ship internationally to a number of countries. Shipping costs and delivery times will vary depending on the destination. Customers are responsible for any customs duties or import taxes that may apply. Estimated delivery times for international shipping:
- Standard International Shipping: 7-21 business days
- Expedited International Shipping: 5-10 business days
Shipping Costs
Shipping fees are calculated at checkout based on the total weight of your order and the shipping destination. Occasionally, we offer free shipping promotions within specific regions or order minimums, which will be clearly stated on our website.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery through the carrier’s website. Please allow 24-48 hours for tracking information to update.
Shipping Delays
While we strive to ensure timely deliveries, certain factors outside our control, such as weather conditions, holidays, and global shipping disruptions, may cause delays. If your shipment is delayed for an extended period, please contact our customer service team, and we will do our best to assist you.
Lost or Stolen Packages
Koi CBD is not responsible for lost or stolen packages. If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly for further assistance. We recommend checking with neighbors or your local post office in case the package was delivered to the wrong location.
Incorrect Shipping Information
Please double-check your shipping information before submitting your order. If you enter the wrong shipping address, please contact us immediately. We will do our best to update your information before your order ships, but once the package is in transit, we cannot make changes.
Returns Due to Unsuccessful Delivery
If a package is returned to us due to an incorrect address or because it was not picked up in time, we will notify you to arrange re-shipment. Additional shipping costs may apply for returned packages.
