koicbds.com

Product Warranty

At Koi CBD, we are dedicated to providing our customers with premium-quality CBD products that meet the highest standards of safety and effectiveness. We stand by the quality of our products and offer a warranty that reflects this commitment.

Warranty Coverage

Koi CBD products are covered by a 30-day satisfaction guarantee from the date of purchase. If you are not satisfied with your product for any reason, you may be eligible for a replacement or refund under our warranty policy.

The warranty covers:

  • Manufacturing defects in the product
  • Product damage due to shipping errors

Please note that this warranty applies only to purchases made directly from koicbd.com or through authorized retailers and distributors.

Exclusions

This warranty does not cover:

  • Products damaged through improper storage, handling, or misuse
  • Products that have been tampered with or altered
  • Products purchased from unauthorized retailers
  • Normal wear and tear, including changes in the product due to exposure to air, light, or temperature

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at customerservice@koicbds.com. Please include your order number, details of the issue, and any relevant photos if applicable.
  2. Review Process: Our team will review your claim to determine if it qualifies for a refund or replacement. We may request further information or ask you to return the product for inspection.
  3. Refund or Replacement: If your claim is approved, you will receive either a full refund or a replacement product, depending on the circumstances.

Shipping Costs

In cases of approved warranty claims, Koi CBD will cover the cost of shipping the replacement product to you. However, customers may be responsible for returning the defective product to us unless otherwise specified by our support team.

Satisfaction Guarantee

If you are not completely satisfied with your Koi CBD product, you may request a refund or replacement within 30 days of your purchase. This guarantee applies to first-time purchases only, and is limited to one per customer.

Warranty Limitations

This warranty is limited to the original purchase price of the product and does not cover incidental or consequential damages. The warranty is non-transferable and applies only to the original purchaser.

For more details, please feel free to contact our customer service team. We are here to ensure your satisfaction with every purchase.

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